Paypal offers developers an environment called the “sandbox” to test out their applications. “Sandbox”is a generic term for “test environment.” I last used Paypal Sandbox a year or more ago in testing a Paypal integration with Oscommerce, and didn’t notice anything unusual.
Today, however, just now, when throwing a quick test together to detail out a quote, I was unable to use the environment. Page loading is over 10 minutes and counting. To check whether or not it was just me, or just a momentary problem, I did a search and found quite a lot of angry complaints. The complaints spanned a year’s time and seemed mixed at first. The last complaint, just a couple of weeks ago was just resigned. He would not be using paypal in his applications again.
A major theme of the complaints was that Paypal wasn’t interested in improving the situation. They didn’t really care. That was something I had heard before, not from the developer community, but from eBay sellers. They complained of problems, which Paypal customer service was very uninterested in resolving.
If Paypal were just another online store it would be one thing. The problem is that Paypal is basically a bank that has a LOT of peoples financial information online. Are they competent? Do they just not care about the little guy? It seems to me that Paypal should be all about the little guy, because I don’t see many Paypal buttons on Fortune 500 websites.
The bottom line is, if a developer can’t use Paypal’s Sandbox, why not try Google Checkout?