1&1 Internet is probably the largest Web hosting company in the world. Compared to the other Web hosting companies I’ve used, their uptime and powerful control panel makes them one of the Web hosting companies that I would recommend to other Web designers and Web developers. Unfortunately their customer service is outsourced, and is so bad as to be useless. If you already know what you’re doing though, 1&1 gets the job done and they offer a great value for the money.
Most Web hosting companies offer applications that are free to use with your package. For the most part, these are either open source software that is free for anyone to use, or limited versions of commercial software, and you need to pay extra to gain full functionality.
in2site Live Dialogue
With one of my 1&1 packages I get a free, limited version of an application called “in2site Live Dialogue.” It is supposed to add live customer service capability to your Website. The process is supposed to go like this:
1. A web surfer hits your homepage.
2. The in2site Live Dialogue window on your computer alerts you that there is a visitor on your Website.
3. You click the “Chat Window” button, and a window opens up on your visitor’s computer.
4. You can then start a chat session, which greatly increases the likelyhood of making a sale, or providing technical support.
Unfortunately, when I finally got it installed, no thanks to the horrible documentation, it didn’t work. The window on the visitor’s computer opens as a pop-up, but since most people have pop-up blockers on, they won’t see it. Even when I turned the pop-up blocker off, the chat window didn’t function correctly.
If you have the free version of in2site Live Dialogue from 1&1, be warned, you could spend a lot of time unsuccessfully trying to get it to work. Certainly don’t try to call 1&1 technical support for help (ever).