I used Prohosting for about 3 years. They are a bona fide web hosting company, not just an affiliate who resells a large web hosting company’s server space. Prohosting’s tech support is based at their facility in the U.S. (Midway, Utah), which is a definite plus in my book. They have a toll free customer support line that is answered promptly during regular business hours. After hours? Out of luck. But, there isn’t usually the 15 minute wait that you so often experience with other, large web hosting companies. So the availability and quality of technical support is Prohosting’s silver lining.
Wait. Did I imply Prohosting was a dark cloud? Yes I did. They had a lot of problems handling spam. They used a software tool to block suspect I.P. addresses, so every week or so, my Dreamweaver would make too many connections and they’d block me. Usually in the middle of publishing, which meant the Website was sitting there incomplete on the server until I could call them up and have them manually unblock my I.P. address. Not good when it happened on a weekend.
Another problem was they rejected an unusual amount of email due to senders’ “suspected” spamming mail servers. Not good when one of them happened to be my client’s largest customer.
Prohosting always had more downtime than other hosts I’d used, but when the server we were on crashed and it took 3 days to recover from back-up, that was the last straw. Their story explaining why it took so long didn’t make a lot of sense, so we were gone.
Good technical service is important in a web hosting company, but you shouldn’t have to use it too much. I’ll take never having to call a bad tech service department, over having to call a good one all the time.