By way of explanation, I purchased a laptop computer from my part-time employer, ADP Probusiness. They are selling their old Dell Latitude laptops for $100 each. Unfortunately they don’t come with a wireless network card installed, which is important if you want to actually take advantage of the laptop’s portability.
I figured Dell would be the best place to purchase said wireless network card, and it seemed that way until I actually received the part (in 2 days) and found that it was missing a critical element. A small jumper cable, called a mini-coax in the manual, is required to attach the card to the computer’s antenna. I didn’t have one. Only two out of the approximately ten people at Dell I talked to on the phone would confirm that this was a requirement for the operation of the part I purchased. The others could not be bothered with such details and transferred me to another department as soon as the level of complexity surpassed their comfort level.
So there was no way that Dell’s organization could help me. I decided to send the part back. Even this plan was thwarted, because although they conceded that the blame was their’s, they still required I pay for shipping back to them using a tracked shipping service. Not acceptable.
Just finished ordering the required jumper, or mini-coax from discountechnology.com. Hope it works. Since I am helping other ADP employess set up their systems too, a lot is riding on this.
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